.- It’s not always easy being away from home, family and friends and in a new environment, even if it’s one of friendliness and celebration, say World Youth Day organizers. That is why WYD decided to offer a 24-hour help line. “One can feel incredibly lost in a euphoric crowd,” especially when one is not feeling very good, says Annelie Bracke.
The director of the WYD help line recognizes that some pilgrims may be living through a stressful period in their personal lives and being around laughter and singing all the time may be difficult. Bracke says several pilgrims have already made use of the service.
The service, offered in English, German, French, Italian, Spanish and Russian, can also help with issues that arise from culture shock.
This is the first time such a service is offered at the international youth gathering.