"Grief...comes in waves. At the beginning it's really intense, but then it does subside and get back to some normal. But then all of a sudden, out of the blue, because there's the special date on the calendar, or we see a location or we hear a song, we look at a picture, and it all comes back. And so I think we have to ride through those waves," he said.
But even in the face of pandemic precautions and limitations, there is much that can still be done by friends, family and the community that can support the bereaved, Masters said.
"It becomes necessary for people to find a way to sort things out in their minds. This is where having good friends who are willing to listen to our stories over and over become key," she said, or pastoral ministers, deacons and priests who can step in and fill the gaps when friends or family are scarce.
Offering condolences or support "in person may not be possible, but perhaps with a phone call," she said, adding that older people may prefer simple calls to more complicated technology if they are not well-versed in it. Regular check-ins and sending notes or cards are also important, she said.
"This is key for them - and also for us. We are called to be there for each other," she said.
"Showing up" for the bereaved continues to be important even months after the loss, Prendergast said. If there is a delayed funeral or memorial service that is safer to attend as restrictions are lifted, show up. When the deceased person's birthday or anniversary comes, send a note or make a call.
Telling stories about the deceased are also a great comfort to the bereaved, he added.
"Any story: 'I remember this about your dad', or 'Did your dad ever tell you this?' or 'Maybe I've never mentioned to you how much your loved one helped me, what they meant to me.' People treasure those stories. A lot of times that'll happen at the funeral service or afterwards, people will say those kinds of things. And we can't replace that," he said, but phone calls or letters with those stories go a long way.
Masters added that she has been heartened by the many good people and accommodations being made for those experiencing loss during the pandemic.
"There are so many people who are doing great things that we fail to see. Funeral directors who are conducting services with few people or no one present. Priests whose role in life is to provide us the sacraments but are limited in what they can do. Nursing assistants, nurses, doctors, housekeepers, dietary staff, who are serving in a surrogate role as the last people to be present while someone is dying is also impactful. They need our prayers to sustain them," she said. "They exemplify Bishop Robert Barron's quote: 'Your life is not about you.'"
Dyson said at the cathedral, they've tried to make as many accommodations as possible. They live-stream funeral services for families and offer DVD copies, in case anyone missed the live version. They've arranged phone-calls and visitations - even if limited, outdoor, distanced ones - when possible. They've sent out prayer shawls and cards to grieving families, "just to let people know that we care and we haven't forgotten."
The parish grief classes were transferred online to Zoom, and then partially in-person and partially online as restrictions lifted. Dyson said that the grief class, which started in April and just wrapped up, went "very, very well."
"I think the pain and the struggle and the challenges that they went through had an unexpected benefit, in the sense that they all have a deep sense of what grief is, and also a sense of purpose," she said.
Several people from the class that just wrapped up have offered to minister to other people experiencing grief, Dyson said. Usually it takes people much longer to get to a place where they want to minister to other grieving people, she noted, but this class "really feels committed to paying it forward."
Masters said for those who have lost someone during the pandemic, establishing reminders of their "continuing bond" with that person is important.
"There is never really closure," she said. "What it is - is learning to live without the person in a physical way but realizing they are still part of our lives. Grief researchers talk about continuing bonds. Whether it is memories, stories, photographs or other things that serve as reminders of how the people we have lost are still part of us," she said.
Prendergast said this is where Christians - and particularly Catholics - are at an advantage.
"We believe in the communion of saints. We believe in the resurrection, we believe in eternal life. And so we can talk to our loved one and we can ask their intercession, we can pray for them if they're in purgatory, or wherever they are. That really matters," he said.
This can be especially powerful for people who weren't able to be with their loved one at their death or at their funeral, and who need to ask for forgiveness or make amends in some way, he added.
"I think through the communion of saints and our spiritual belief, there's a way that we can make amends and ask for forgiveness, even after someone's gone," he said.
Prendergast said he has had some clients write down letters of amends or reconciliation, and take them to the cemetery to read out loud at their loved one's grave.
"As Catholics, we know that that's a powerful reality, that forgiveness, reconciliation can continue even after death," he said.
The pandemic and the many ways it has impacted death and grief could be a good wake-up call for people to cherish the time that they have with their loved ones, and to seek reconciliation where it is needed, Prendergast added.
"I don't want to waste time, so let me redouble my efforts with the people that are still living, so as not to have those regrets when they're gone," he said.
Masters also said that this time of pandemic could be the impetus people need to do some serious thinking and planning when it comes to the end of their life - from advanced care planning (making decisions about healthcare in advance), to getting their relational and spiritual lives in order.
"The focus on physical health is key but what about spiritual health – especially for the person whose life has not always gone as planned?" she said.
"We seem to be viewing things in the short-term rather than the implications of isolation (and similar restrictions), in the long-term. This is also important," she said.
Ultimately, "God is showing us something important with COVID-19," Masters noted.
"We are not in control, only he is. The more we can prepare ourselves for the end, the better."